Cancellation requests must be made in writing and administrative fees are based on the date the cancellation request is received.

 

Sponsors, Presenting & Exhibiting Companies:

 

Cancellations made up to and including Tuesday 24 February 2026 - NO PENALTY

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Cancellations made between 25 February 2026 – 27 March 2026

A 10% cancellation fee will apply. A credit note for 90% of your invoice will be issued. If your invoice had not been paid, the remaining 10% will require payment. If your invoice had already been paid, the credit note will be held for future conferences. Refunds will only be issued at the discretion of RIU Conferences Pty Ltd.

 

Cancellations made between 28 March 2026 – 24 April 2026

A 25% cancellation fee will apply. A credit note for 75% of you invoice will be issued. If your invoice had not been paid, the remaining 25% will require payment. If your invoice had already been paid, the credit note will be held for future conferences. Refunds will only be issued at the discretion of RIU Conferences Pty Ltd.

 

Cancellations made on/after 25 April 2026

No Refund will be given.

If your invoice has not been paid by 25 April 2026 and you cancel your participation, an invoice for the full amount will be sent to you for payment.

 

Delegates:

 

Cancellations

All cancellations must be made in writing to RIU Conferences Pty Ltd prior to Tuesday 21 April 2026. Refunds (minus any applicable credit card fees) will be paid only if cancellation is provided to RIU Conferences Pty Ltd prior to Tuesday 21 April 2026.

Alternatively, you may transfer your registration to a substitute delegate, by providing details in writing to RIU Conferences Pty Ltd prior to the event (E: andrea@verticalevents.com.au).

 

RIU Conferences Pty Ltd reserves the right to cancel your booking if payment has not been made by the due date.